A marriage, a friendship, a close family relationship… all of our important relationships are built on countless moments, innumerable interactions that either build qualities of trust, joy, and respect – or undermine those qualities.
Today I want to show you what is arguably the most important moment for building a trusting, satisfying, loving relationship.
We can often think that what makes a difference in a romantic relationship, or our relationship with our kids, or other friends and relatives, are the big things; the romantic getaway for the weekend, or the great gift that we buy.
…but there is a moment that packs more leverage, more meaning, and more potential for doing good – or harm – than almost any other: the moment when someone we care about asks for our attention.
Changing how we respond in that moment can enliven the entire atmosphere of our relationships. To understand why, we must first look at what happens to us when we’re ignored.
One of the most severe punishments for a prisoner is solitary confinement; one of the most hurtful things kids do on a playground is to ditch another kid; one of the most frustrating and hurtful things that friends can do to each other is “the silent treatment.” These are all experiences of social isolation; and social isolation is the strongest psychological risk factor for disease. More than stress, more than anything else.
Of course the moments I’m talking about are not as severe as total social isolation, but they are threads of the same cloth. Research shows how even mild experiences can have a huge effect:
Pedestrians who walked past a stranger without getting any acknowledgment from that stranger reported a substantially lower sense of connection to other people – just from that one moment.
People riding an elevator who were completely ignored by the stranger next to them moved from feelings of happiness toward feelings of hurt.
In a computer simulation of a game of catch, when people were not thrown the ball for just 5 minutes, they felt more sadness, despair and hostility, and less self-esteem, sense of belonging, sense of control, and meaning in life… in 5 minutes. With a stranger. Even with a stranger they were told they would not like.
Imagine how much more intense it is for us to be ignored by somebody we know and care about.
And yet most of us are unaware of how often we do this.
It is so easy to get caught up in whatever it is that we’re doing, and miss these moments of contact – the moments when the people we care about ask for our attention. We usually think that it will be just fine to respond a little later when we’re done with our task. We do this not because we’re rotten people, or because we don’t care about our partner or children or friends, but because these moments can be easy to miss, and we don’t realize the power that’s contained in them.
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